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A Tale of Two Librarians: Traditional AI vs. Generative AI Search Bars

Explore the difference between traditional AI and generative AI search bars in customer service, and learn how generative AI enhances support with faster, personalized answers.

Understand and Calculate Your Customer Retention

Customer retention rate measures the percentage of customers retained over time. Learn to calculate and improve this key metric to foster loyalty and growth.

Customer Churn: What It Is and How to Reduce It

Customer churn measures lost customers over time, impacting revenue and growth. Reduce churn with proactive engagement, data insights, and LiveX AI’s tailored solutions.

The Evolution of Customer Service: Trends and Best Practices

Customer service in 2025 focuses on AI automation, proactive support, omnichannel experiences, and personalization.

What Does 'Cohort' Mean? Understanding Its Role in Data Analysis

Cohort analysis groups users with shared traits to uncover behavior trends over time. It's key to improving customer retention and engagement.

‍Boost Customer Retention with These Top Strategies

Boost retention with strategies like omnichannel support and personalization. Use LiveX AI to reduce churn, enhance engagement, and drive loyalty.

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Analysis of Market Trends

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