AI Agents for Retail & eCommerce

Boost upselling and customer satisfaction with 24/7/365 AI Agents that deliver personalized recommendations across voice, text, and search. Engage customers from day one, enhancing the shopping experience and driving higher revenue for your online store.

HIPAA Compliant
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SOC 2 Compliant
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expected Q4 2024
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eCommerce

Achieve 5x ROI with AI-Powered, Personalized Customer Support

Experience how LiveX AI’s Gen AI solutions transform eCommerce, driving rapid ROI and boosting sales through personalized recommendations, real-time customer engagement, and efficient, multimodal interactions.

  • Customer Support: Our AI Agents deliver fast, accurate responses via chat, voice, video, and QR codes to enhance customer satisfaction.
  • Product Guidance: From the first interaction, LiveX AI guides customers to the right products and helps them complete purchases smoothly.
  • Sales Growth: Our AI Agents make personalized product recommendations, add items to the cart within chats, and upsell, driving higher revenue.
  • AI-Powered Efficiency: Achieve up to an 85% self-resolution rate, reducing the need for live agents while maintaining high customer satisfaction.

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Results

Transform Your Business with AI Solutions

LiveX AI customers report significant improvement in retention, trial conversion, self-resolution rate, and costs in the first few months!

5x+
Lead Conversion

Provide personalized recommendations and product guidance to close more sales.

85%
Cost Reduction

Achieve cost efficiency by automating routine tasks, freeing up live agents for more complex issues.

2
Months Payback

On average, receive ROI within two months of implementing our solutions.

See How Other Companies
Use LiveX AI Agents

Akool partnered with LiveX AI’s ChurnControl, reducing churn by 26.4% and achieving a 40x+ ROI within the first month through proactive, personalized customer engagement.

LiveX AI's partnership with Amazfit leverages NVIDIA NIM and Google Kubernetes Engine, achieving a 6.1x increase in token speed to deliver real-time, personalized customer experiences, enhancing interactions while significantly reducing costs.

Wyze's complex smart home products led to long support times and strained resources. LiveX AI's AI-powered search boosted self-service rates to over 80%, delivering fast, personalized responses and improving customer satisfaction.

FAQs

Find answers to commonly asked questions about our AI Support Agent.

What is LiveX AI?

LiveX AI is a cutting-edge AI Agent, poised to act as a digital extension of your business—your AI Assistant—enhancing customer engagement, support, and sales operations. It uses advanced AI to deliver human-like interactions that mirror your brand’s voice and tone across all forms of communication, including text, email, and voice, whether through the web or smartphones. Businesses that integrate LiveX AI can quickly experience a host of benefits: increased sales, reduced returns, happier customers, and richer insights from customer data.

What is an AI Agent, and how does LiveX AI fit this role?

LiveX AI is an AI sales and support agent that leverages Generative AI to interact with customers with the tone and knowledge of one of your most effective and efficient employees. The AI Agent will guide customers through any journey on your site, from product information to purchase, support, and upsell. LiveX AI offers personalized recommendations to boost your business's efficiency as it engages and connects with your customers.

Can LiveX AI be used as an AI customer support tool?

Absolutely, LiveX AI excels as an AI customer support tool. It provides real-time, intelligent responses to customer inquiries, significantly improving response times, reducing returns, and improving overall customer satisfaction.

What if I sell through a 3rd party? Can LiveX AI help me?

Absolutely, LiveX AI is versatile enough to support businesses that sell through third-party platforms. Even if you don’t sell directly, LiveX AI can help you engage with customers via their smartphones, answer their queries, and guide them through the purchasing and support process, enhancing their overall experience with your brand.

Is LiveX AI integrated into leading platforms?

LiveX AI Gen AI apps seamlessly integrate with major platforms like Shopify, Zendesk, and HubSpot, enabling you to enhance your existing workflows and customer engagement strategies without disruption.

What benefits does LiveX AI offer over traditional support methods?

Unlike traditional support methods, an AI customer service bot or agent like LiveX AI offers 24/7 availability, instant responses, and the ability to handle a high volume of inquiries without compromising quality, thus enhancing operational efficiency.

Why should I use LiveX AI over other AI solutions?

LiveX AI offers proactive, personalized customer support that seamlessly blends with your brand’s unique voice. An AI personal assistant for your business can enhance your brand with proactive, personalized support, setting up for others in just a few weeks. By leveraging multimedia capabilities, LiveX AI can display product images, videos, and detailed descriptions, creating a more engaging and informative shopping experience. As one of the best AI platforms, it excels in all communication, quickly boosting sales and satisfaction while cutting costs. With LiveX AI, you're adopting technology and enriching customer relationships.

How does LiveX AI change how a business can interact with their customers?

AI for businesses is revolutionizing the way companies operate across a wide range of industries. From streamlining processes to improving customer experiences, AI enables companies to work smarter, not harder. With solutions like artificial intelligence customer service, AI reduces manual tasks, allowing teams to focus on strategic initiatives. Personalization powered by AI ensures that each customer interaction is unique and tailored to their preferences, driving higher satisfaction and engagement. Artificial intelligence allows them to scale efficiently, handling more tasks and data with minimal additional resources. Whether you aim to optimize sales, enhance customer support, or improve internal operations, AI for businesses offers the tools to boost efficiency, save costs, and unlock new growth opportunities.

How does LiveX AI Customer Support Improve User Engagement?

1. Boost real-time engagement with human-like AI agents that provide dynamic and superior customer support through text, images, and videos. LiveX AI's advanced AI customer support is designed to make every customer feel like a VIP by delivering personalized interactions that evolve with their needs. 2. Our AI chatbots don’t just respond — they engage, offering tailored solutions that align with your brand’s voice and values. Whether it’s resolving an issue or offering proactive support, our multimodal platform ensures that customers receive timely, relevant, and meaningful responses, driving satisfaction and fostering long-term loyalty. 3. With 24/7 uptime and multilingual capabilities, LiveX AI chat agents are always ready to enhance your customer engagement, no matter where your clients are or how they choose to interact.

How does LiveX AI help human / live agents?

Empower live agents with a cutting-edge, AI agent assist tool designed to enhance efficiency and accuracy. Our solution minimizes hold times and ensures that responses are rapid and precise, leading to more effective, satisfying interactions. By automating routine tasks, such as generating email summaries and internal notes, the tool streamlines workflows, freeing agents to focus on more complex and personalized support needs. With real-time support and intuitive prompts, our AI agent assist tool helps agents resolve issues faster and with greater confidence. Through natural language processing, it assists in recognizing customer intent, suggesting relevant solutions, and proactively providing the information agents need to respond accurately. By learning from past interactions, our agent assist tool stands apart from other AI call center solutions, continuously adapting to customer needs and product updates. Our tool creates a dynamic support environment where every interaction becomes a learning opportunity, fostering a smarter, more responsive customer service experience.

Does LiveX AI scale easily?

LiveX AI is engineered to grow alongside your business, making it an ideal long-term solution for companies that plan to scale. As your organization expands, the assistant’s knowledge base evolves continuously, adapting to new challenges and refining responses to better meet customer needs. With this intelligent growth, businesses can keep pace with demand while maintaining high-quality customer engagement. LiveX AI’s flexible workflows also allow for extensive customization, empowering businesses to tailor the assistant’s capabilities to their unique processes and goals. This adaptability ensures that LiveX AI remains a valuable, versatile asset as your business requirements change over time.

What is an AI Assistant?

An AI business assistant is a dynamic business tool designed to manage a range of functions, from customer support and workflow automation to assisting human sales and support teams. It helps enhance service efficiency by handling routine tasks and enabling faster responses, allowing human agents to focus on more complex interactions.