Wyze Labs and LiveX AI, Achieving Industry-Leading Customer Service Excellence

Written by
John Doe
Published on
December 17, 2024
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Table of Contents

Executive Summary

  • Wyze Labs Achieves Significant Savings—Through its partnership with LiveX AI, Wyze Labs has saved seven figures by enhancing its self-service capabilities, increasing the self-service rate from 60% to 88%.
  • Expansion of AI Capabilities—Wyze is integrating more AI Agents from LiveX AI across web, phone, and mobile app platforms, serving over 10 million users and improving customer interactions.
  • Revolutionizing Customer Support—The collaboration addresses traditional support inefficiencies with real-time assistance, integrated solutions, and AI-human collaboration, leading to higher customer satisfaction.
  • Commitment to Innovation—Wyze and LiveX AI are setting new industry standards for customer support efficiency, aligning their missions to leverage cutting-edge technology for transformative customer experiences.

Wyze Labs' continued expansion of AI capabilities with LiveX AI positions it as a leader in customer support innovation, demonstrating the power of collaboration and technology in enhancing customer satisfaction and operational efficiency.

Palo Alto, CA – November 22, 2024: Wyze Labs, a leader in innovative smart home technology, continues to achieve groundbreaking results through its partnership with LiveX AI, an innovator in advanced multimodal AI Agents for web and app. Over the past three months, Wyze has realized seven-figure savings while revolutionizing its self-service capabilities. With LiveX AI, Wyze's self-service rate surged from 60% with their previous solution to an impressive 88%, edging closer to an industry-defying 90% and setting a new benchmark for customer support efficiency.

Wyze is further expanding its adoption of LiveX AI’s technologies, adding more AI Agents to enhance its customer support capabilities on the web, over the phone, and in its mobile app, which serves over 10M users in the US. These advanced tools empower Wyze to deliver seamless, efficient, and human-like interactions at scale, strengthening its commitment to providing exceptional customer experiences.

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Revolutionizing Customer Support

The partnership between Wyze and LiveX AI addresses critical limitations of traditional customer support methods, including inefficiencies, inaccuracies, and high operational costs. By leveraging LiveX AI’s suite of solutions, Wyze has transformed its customer support operations through:

  • Real-Time Assistance: LiveX AI’s multimodal AI Agents provide accurate, immediate responses to complex customer inquiries.
  • Integrated Solutions: LiveX AI equips human agents with information and automation tools, boosting efficiency and enabling focus on complex cases.
  • AI and Human Collaboration: LiveX AI and Wyze’s human agents work together seamlessly to improve customer satisfaction (CSAT) through more personalized and effective support.
  • Expanded Reach: Wyze now leverages LiveX AI’s technology within its mobile app, phone support, and the web, further enhancing accessibility and customer engagement.

“These results demonstrate the power of collaboration and innovation,” said Jerry (Yujia) Li, CEO of LiveX AI. “By working closely with Wyze, we’ve enhanced their customer support operations and set new industry standards for efficiency and customer satisfaction. The results speak for themselves—Wyze is redefining what’s possible in customer support.”

Yun Zhang, CEO of Wyze Labs, Inc., commented on the partnership: “Integrating LiveX AI into our customer support has been transformative. In the home IoT sector, we’re setting a new standard for customer experience. The efficiency gains and enhanced customer interactions perfectly align with our mission to make smart home technology accessible, user-friendly, and truly customer-focused.

Looking Ahead

As Wyze continues to expand its AI capabilities with LiveX AI, it remains at the forefront of innovation in customer support. The partnership underscores both companies’ commitment to leveraging cutting-edge technology to deliver transformative results for customers and businesses.

For more information about how LiveX AI can enhance customer support operations, visit LiveX AI.

About LiveX AI
LiveX AI is a leader in advanced AI-powered customer engagement solutions. With a focus on reducing churn, improving conversions, and fostering loyalty, LiveX AI transforms customer interactions into meaningful, human-like connections through state-of-the-art AI technology.  For more information, visit https://www.livex.ai.

About Wyze

Based in Seattle, WA, Wyze Labs was born out of the belief that quality smart home technology should be accessible to everyone. The company partners with innovators and best-in-class manufacturers who share its mission and values: to create high-quality products that are easy to use and have the features customers care about at a fraction of the price. For more information, visit www.wyze.com

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Teri Llach
Head of Marketing LiveX AI
teri@livex.ai

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FAQs

Find answers to commonly asked questions about our AI Support Agent.

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What is LiveX AI?

LiveX AI is the human-like AI agents that help B2C and DTC businesses improve customer retention, drive revenue growth, and reduce support costs. Designed to feel like a seamless extension of your brand, LiveX AI agents engage users across chat, voice, email, and search—resolving issues, boosting conversions, and proactively preventing churn. With AI agents that can improve customer retention by up to 35%, achieve self-service rates of up to 90%, and deliver actionable insights to enhance the customer experience, LiveX empowers businesses to scale efficiently while increasing loyalty and lifetime value across every channel.

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What is an AI Agent, and how does LiveX AI fit this role?

An AI Agent is an intelligent, human-like virtual assistant powered by Generative AI that can both communicate naturally and take action on behalf of customers. Unlike traditional chatbots, AI agents are agentic—they can perform real tasks such as processing cancellations, updating accounts, recovering carts, and guiding purchasing decisions. This creates seamless, proactive experiences that improve customer retention and satisfaction.

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LiveX AI is built to be the best fit for this role.

Our human-like AI agents help B2C and DTC brands improve retention, drive revenue, and reduce support costs by engaging customers across chat, voice, email, and search. By combining empathetic communication with real action, LiveX AI empowers businesses to build loyalty, prevent churn, and grow—without adding headcount.

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Can LiveX AI be used as an AI customer support tool?

Absolutely. LiveX AI provides human-like AI agents that help B2C and DTC businesses improve customer retention, boost revenue, and scale support—turning customer experience into a driver of growth.

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By delivering fast, personalized assistance across chat, voice, search, and QR, LiveX AI resolves issues in real time, reduces friction, and keeps customers engaged.

Unlike traditional AI support tools, LiveX AI goes beyond answering questions—it proactively prevents churn, recovers revenue, and builds loyalty. Businesses using LiveX have achieved up to 35% improvement in retention and 90%+ self-service resolution rates, helping them grow while reducing costs.

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What if I sell through a 3rd party? Can LiveX AI help me?

Absolutely. LiveX AI helps businesses improve customer retention, build loyalty, and drive growth—even when you don’t control the point of sale.

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With QR codes placed on packaging, inserts, or marketing materials, you can create a direct connection to human-like AI agents that engage customers instantly through chat, voice, or search.

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Whether it’s providing product education, troubleshooting, or post-purchase support, LiveX AI ensures every customer receives fast, personalized assistance—turning one-time buyers into repeat customers.

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By owning the post-purchase experience, you can reduce returns, improve satisfaction, and strengthen retention, no matter where the initial sale happens.

Is LiveX AI integrated with popular leading platforms?

Yes. LiveX AI seamlessly integrates with the platforms your business already relies on—making it easy to deploy human-like AI agents without disrupting your existing workflows.

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We integrate with leading systems like Zendesk, Intercom, Shopify, HubSpot, Salesforce, and Google Cloud, allowing your AI agents to work across support, retention, and sales functions. LiveX AI also offers dedicated apps for platforms like Intercom, Shopify, and Google Cloud, making setup fast and effortless.

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For businesses searching for AI agent solutions that work within their current tech stack, LiveX AI is designed to fit right in—enhancing customer experience, retention, and revenue growth without requiring costly overhauls.

Whether you're managing customer support, retention, onboarding, or commerce, LiveX AI integrates where you need it most—so your team can scale with AI while keeping full control over tools and data.

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What benefits does LiveX AI offer over traditional support methods?

LiveX AI helps B2C and DTC businesses improve customer retention, boost revenue, and reduce support costs—delivering benefits that go far beyond traditional customer support methods.

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Unlike static chatbots or ticketing systems, LiveX AI provides human-like AI agents that can both communicate and take action—resolving issues, preventing churn, and guiding purchasing decisions in real time. By combining empathy, personalization, and automation, LiveX AI turns customer experience into a true growth engine.

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Key Benefits Include:

  • Up to 35% Churn Reduction: Proactively engage at-risk customers to prevent cancellations and lost revenue.
  • Up to 90% Self-Service Resolution: Empower customers to solve issues instantly, reducing human workload and costs.
  • Real-Time Personalization: Tailor every interaction to customer behavior, history, and intent—at scale.
  • Proactive Retention & Growth: Predict churn, recover revenue, and drive repeat purchases through intelligent interventions.
  • Omnichannel Engagement: Reach customers wherever they are—chat, voice, email, search, or QR code—without disruption.
  • Fast Deployment: Go live in days, not months, with no complex engineering required.
  • Actionable Customer Insights: Gain real-time visibility into behavior trends, churn signals, and satisfaction drivers.

Why should I use LiveX AI over other AI solutions?

Most AI solutions on the market are built to deflect customers, not delight them—resulting in frustrating experiences that damage trust, hurt retention, and often push customers to demand a human.

They’re static, limited, and ultimately leave both customers and businesses unsatisfied.

LiveX AI is different.

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We provide human-like AI agents that customers actually want to engage with because the experience is so natural, fast, and helpful.

Our agents don’t just answer questions—they take real action: resolving issues, preventing churn, and guiding customers toward successful outcomes in real time.

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By improving retention by up to 35%, achieving 90%+ self-service rates, and delivering personalized, brand-aligned interactions, LiveX AI transforms customer experience from a cost center into a true growth engine.

With enterprise-grade reliability, security compliance (SOC2, HIPAA, GDPR), and omnichannel support across chat, voice, search, and QR, LiveX is the production-ready AI solution built to scale—and to strengthen customer loyalty at every touchpoint.

How does LiveX AI change how a business can interact with their customers?

LiveX AI gives businesses the modern customer engagement layer they need to meet today’s consumer expectations—before AI-native competitors leave them behind.



Powered by human-like AI agents, LiveX enables businesses to deliver personalized, real-time interactions across every channel—chat, voice, search, and QR—ensuring customers feel supported, valued, and heard.

Instead of relying on outdated support models that frustrate customers or slow down service, LiveX AI automates routine interactions, proactively prevents churn, and provides fast, empathetic assistance that strengthens loyalty.



With the ability to reduce churn by up to 35% and achieve 90%+ self-service resolution, businesses can improve retention, scale without added cost, and create the kind of customer experience that today’s market demands.

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The future of customer interaction is already here—LiveX helps businesses step into it.

How does LiveX AI Customer Support Improve User Engagement?

LiveX AI transforms customer support into a powerful driver of engagement, satisfaction, and loyalty—by delivering instant, human-like assistance across every channel.


Today’s consumers expect fast, effortless experiences. When they don’t get them, frustration grows, loyalty fades, and churn increases. LiveX AI changes that by making support seamless, proactive, and actually enjoyable—keeping customers connected to your brand.

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Key Benefits:

  • Instant, Accurate Answers: Human-like AI agents resolve questions and issues in real time across chat, voice, search, and QR.
  • Effortless, Engaging Experiences: Conversational AI avatars provide natural, brand-aligned support that customers prefer to use.
  • Omnichannel Availability: Help is always within reach—anytime, anywhere, across channels.
  • Higher Satisfaction, Greater Loyalty: Fast, effective support reduces friction, strengthens retention, and boosts long-term customer value.
How does LiveX AI help human / live agents and cut support costs?

LiveX AI empowers customer service teams by combining human-like AI agents with real-time agent assist tools that reduce support costs while driving growth and improving customer retention.



Unlike traditional AI solutions that focus only on deflection, LiveX AI is designed to support both your customers and your live agents—creating a seamless, scalable support experience that strengthens loyalty and revenue over time.

By automating routine tasks like email summaries, internal note creation, and common inquiries, LiveX AI reduces ticket volume, minimizes handle times, and frees your human agents to focus on complex, high-value interactions.



With real-time AI prompts, suggested responses, and natural language understanding, agents resolve issues faster and more confidently—while the system continuously learns and adapts to your business needs.

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Can LiveX AI scale easily and continuously improve?

LiveX AI is built to scale with your business—helping you grow efficiently while continuously improving customer retention, satisfaction, and support outcomes.

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‍Unlike rigid point solutions, LiveX combines human-like AI agents with enterprise-grade flexibility, making it easy to expand across new products, markets, and customer touchpoints without sacrificing quality.As your business evolves, LiveX AI learns and adapts in real time—refining its knowledge, improving responses, and proactively addressing new challenges. Our flexible workflows and seamless integrations ensure that your AI agents stay aligned with your brand, processes, and growth goals at every stage.

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By reducing support costs, increasing automation, and driving customer loyalty, LiveX AI is uniquely positioned to help you scale efficiently—delivering the modern, human-like engagement today’s consumers expect, without the overhead.

What is an AI Assistant and how can it improve my business?

An AI Assistant is an intelligent virtual team member that interacts with customers in a personalized, human-like way—resolving issues, answering questions, and driving engagement in real time.

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‍Unlike traditional bots or static tools, LiveX AI’s human-like AI Agents go beyond deflection to actively improve customer retention, satisfaction, and revenue growth.

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‍By delivering fast, consistent, and empathetic support across chat, voice, email, and search, LiveX AI helps businesses:

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  • Reduce churn and increase loyalty through proactive, high-quality interactions
  • Lower support costs by automating routine tasks and empowering self-service
  • Boost customer satisfaction and lifetime value with personalized, always-on engagement
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With actionable insights and continuous learning, LiveX AI becomes a key driver of both operational efficiency and business growth—helping you meet the expectations of today’s consumers while preparing for tomorrow.