Top Dialpad Alternatives for 2025

Written by
John Doe
Published on
January 8, 2025
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Table of Contents

Executive Summary

  • Understanding Customer Churn—Customer churn reflects the percentage of customers ending their relationship with a business, crucial for revenue and growth, especially for subscription models.
  • AI's Role in Predicting Churn—AI uses data and machine learning to forecast churn by analyzing customer behavior, helping businesses retain at-risk customers through proactive measures.
  • Common Indicators of Churn—AI models track feature usage and engagement to identify potential churn, allowing businesses to address customer issues early.
  • Avoiding Pitfalls in Churn Strategies—Efficient resource allocation is vital; AI helps prioritize high-value customers at risk, optimizing retention efforts and maximizing ROI.

AI-driven solutions are transforming churn management, demonstrated by case studies like Akool's, which saw a 26.4% churn reduction. Leveraging AI capabilities in communication platforms can enhance customer experiences and ensure long-term business success.

Understanding Customer Churn

Customer churn, or customer attrition, refers to the percentage of customers who discontinue their relationship with a company over a specific period. It's a critical metric for businesses, particularly those with subscription-based models, as it directly impacts revenue and growth potential. High churn rates can indicate underlying issues with product quality, customer service, or overall customer satisfaction.

The Role of AI in Predicting Churn

AI has revolutionized the way businesses approach churn prediction. By leveraging historical data, customer behavior patterns, and machine learning algorithms, AI agents can forecast which customers will likely churn. These intelligent systems evaluate purchase history, engagement levels, customer service interactions, and demographic information to create a comprehensive picture of customer behavior. With these insights, businesses can proactively identify at-risk customers and take targeted actions to retain them.

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Common Indicators of Churn

AI-powered churn prediction models analyze various data points to identify common indicators of churn. One such indicator is feature usage. Monitoring how often customers use key features of a product can reveal engagement levels. A decline in feature usage may suggest that customers are not finding value in the product, increasing the likelihood of churn. By tracking these usage patterns, businesses can intervene early and address customers' issues or concerns.

Leveraging AI for Churn Reduction

Proactive monitoring is a powerful way to leverage AI for churn reduction. AI platforms continuously monitor critical churn risk metrics, providing real-time insights into customer behavior. By identifying at-risk customers before they disengage, businesses can take proactive measures to retain them. This may involve personalized outreach, targeted offers, or enhanced support to address their needs and concerns. AI enables businesses to act swiftly and efficiently, maximizing the chances of successful retention.

Avoiding Common Pitfalls in Churn Prediction Strategies

While AI offers immense potential for churn prediction, businesses must be mindful of common pitfalls. One such pitfall is resource allocation. Treating all customers equally in churn prevention efforts is tempting, but this can lead to resource wastage. AI enables businesses to prioritize high-value customers at risk of churning, allowing for more effective resource allocation. Companies can optimize their churn reduction strategies and maximize ROI by focusing retention efforts on the most valuable customers.

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Real-World Case Studies

Real-world case studies demonstrate the transformative power of AI in churn prediction and reduction. Akool, an AI platform revolutionizing personalized visual marketing and advertising, experienced a 26.4% reduction in customer churn within the first month of integrating LiveX AI ChurnControl. This remarkable achievement translated to a 40x+ return on investment (ROI), highlighting the tangible benefits of AI-driven churn management. By leveraging AI's predictive capabilities, businesses across industries successfully retain customers and drive long-term growth.

What are the Key Features to Look for?

  • Multichannel support: Prioritize platforms that offer robust support for various communication channels, ensuring you can engage customers on their preferred medium.
  • Integration capabilities: Look for alternatives with extensive integration options, allowing you to connect your communication system with tools like CRMs, helpdesk software, and analytics platforms.
  • User-friendly interface: Consider the ease of setup and user experience. A user-friendly interface reduces training time and boosts adoption rates among your team.
  • Pricing and scalability: Analyze pricing plans to ensure they match your budget and can scale with your business growth. Look for flexible pricing options that accommodate your specific needs.

In addition to these core features, consider the platform's AI capabilities. AI-powered tools can revolutionize your communication strategy by enabling features like sentiment analysis, intelligent call routing, and automated workflows. These advanced functionalities streamline operations and enhance customer experiences.

When evaluating Dialpad alternatives, looking beyond individual features and considering the platform's overall ecosystem is essential. Assess the level of customer support, available resources, and the company's roadmap for future enhancements. A robust ecosystem ensures you have access to the tools, knowledge, and support needed to maximize the value of your chosen alternative.

Top Dialpad Alternatives for 2025

Several key players have emerged as top Dialpad alternatives in the rapidly evolving business communications landscape. These platforms offer a range of features and capabilities designed to meet the diverse needs of modern organizations. Let's take a closer look at some of the leading contenders:

  1. LiveX AI: LiveX AI is a cutting-edge platform that leverages AI to transform customer interactions. With a focus on reducing churn and enhancing retention, LiveX AI offers tools, including AI Voice, AI Search, and AI ChurnControl. By delivering personalized experiences across multiple channels, LiveX AI empowers businesses to build lasting customer relationships.
  2. Vonage: Known for its comprehensive communication features, Vonage combines voice, chat, and video capabilities into a unified platform. Its robust API allows seamless integration with existing business systems, making it a versatile choice for organizations seeking a holistic communication solution.
  3. 8x8: 8x8 stands out for its strong omnichannel support, enabling businesses to engage customers across multiple touchpoints. With advanced features like call analytics and workforce optimization, 8x8 provides the tools to streamline operations and enhance productivity.
  4. Ozonetel: Focusing on scalable call center solutions, Ozonetel offers a cloud-based platform that adapts to the growing needs of businesses. Its intuitive interface and advanced routing capabilities ensure smooth customer interactions, while its real-time analytics provide valuable insights for continuous improvement.
  5. Nextiva: Nextiva takes a holistic approach to business communications, combining powerful tools with advanced analytics. Its NextOS platform integrates communication channels, CRM, and automation, enabling teams to work more efficiently and deliver exceptional customer experiences.

When evaluating these Dialpad alternatives, consider factors such as:

  • Scalability: Can the platform grow with your business, accommodating increasing call volumes and expanding teams?
  • Integration: How well does the solution integrate with your existing tech stack, such as CRM systems and helpdesk software?
  • User experience: Is the interface intuitive and user-friendly, reducing training time and boosting adoption rates?
  • Analytics and reporting: Does the platform provide robust analytics and reporting capabilities to help you optimize performance and make data-driven decisions?

By carefully assessing these factors and aligning them with your business requirements, you can select the Dialpad alternative that best suits your needs. Whether you prioritize AI-driven personalization, omnichannel support, or advanced analytics, these top contenders offer a range of capabilities to elevate your communication strategy in 2025 and beyond.

Real-world examples demonstrate the impact of AI on communication platforms:

  1. LiveX AI's AI ChurnControl: By analyzing customer interactions across multiple channels, LiveX AI's AI ChurnControl identifies at-risk customers and provides targeted interventions to reduce churn. This proactive approach has helped businesses retain valuable customers and boost long-term revenue.
  2. Vonage's AI Virtual Assistant: Vonage's AI-powered virtual assistant seamlessly integrates with its communication platform, providing intelligent and contextual responses to customer inquiries. This improves response times and frees up human agents to handle more complex issues.
  3. 8x8's AI-Driven Analytics: 8x8's platform leverages AI to provide advanced analytics and insights, enabling businesses to optimize communication strategies. By identifying trends and patterns, companies can make data-driven decisions to improve performance and customer satisfaction.

As AI continues to evolve, its role in enhancing communication platforms will only grow. Businesses that embrace AI-driven solutions like those offered by LiveX AI, Vonage, 8x8, and other Dialpad alternatives will be well-positioned to deliver exceptional customer experiences, streamline operations, and stay ahead of the competition in 2025 and beyond.

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FAQs

Find answers to commonly asked questions about our AI Support Agent.

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What is LiveX AI?

LiveX AI is the human-like AI agents that help B2C and DTC businesses improve customer retention, drive revenue growth, and reduce support costs. Designed to feel like a seamless extension of your brand, LiveX AI agents engage users across chat, voice, email, and search—resolving issues, boosting conversions, and proactively preventing churn. With AI agents that can improve customer retention by up to 35%, achieve self-service rates of up to 90%, and deliver actionable insights to enhance the customer experience, LiveX empowers businesses to scale efficiently while increasing loyalty and lifetime value across every channel.

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What is an AI Agent, and how does LiveX AI fit this role?

An AI Agent is an intelligent, human-like virtual assistant powered by Generative AI that can both communicate naturally and take action on behalf of customers. Unlike traditional chatbots, AI agents are agentic—they can perform real tasks such as processing cancellations, updating accounts, recovering carts, and guiding purchasing decisions. This creates seamless, proactive experiences that improve customer retention and satisfaction.

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LiveX AI is built to be the best fit for this role.

Our human-like AI agents help B2C and DTC brands improve retention, drive revenue, and reduce support costs by engaging customers across chat, voice, email, and search. By combining empathetic communication with real action, LiveX AI empowers businesses to build loyalty, prevent churn, and grow—without adding headcount.

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Can LiveX AI be used as an AI customer support tool?

Absolutely. LiveX AI provides human-like AI agents that help B2C and DTC businesses improve customer retention, boost revenue, and scale support—turning customer experience into a driver of growth.

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By delivering fast, personalized assistance across chat, voice, search, and QR, LiveX AI resolves issues in real time, reduces friction, and keeps customers engaged.

Unlike traditional AI support tools, LiveX AI goes beyond answering questions—it proactively prevents churn, recovers revenue, and builds loyalty. Businesses using LiveX have achieved up to 35% improvement in retention and 90%+ self-service resolution rates, helping them grow while reducing costs.

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What if I sell through a 3rd party? Can LiveX AI help me?

Absolutely. LiveX AI helps businesses improve customer retention, build loyalty, and drive growth—even when you don’t control the point of sale.

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With QR codes placed on packaging, inserts, or marketing materials, you can create a direct connection to human-like AI agents that engage customers instantly through chat, voice, or search.

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Whether it’s providing product education, troubleshooting, or post-purchase support, LiveX AI ensures every customer receives fast, personalized assistance—turning one-time buyers into repeat customers.

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By owning the post-purchase experience, you can reduce returns, improve satisfaction, and strengthen retention, no matter where the initial sale happens.

Is LiveX AI integrated with popular leading platforms?

Yes. LiveX AI seamlessly integrates with the platforms your business already relies on—making it easy to deploy human-like AI agents without disrupting your existing workflows.

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We integrate with leading systems like Zendesk, Intercom, Shopify, HubSpot, Salesforce, and Google Cloud, allowing your AI agents to work across support, retention, and sales functions. LiveX AI also offers dedicated apps for platforms like Intercom, Shopify, and Google Cloud, making setup fast and effortless.

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For businesses searching for AI agent solutions that work within their current tech stack, LiveX AI is designed to fit right in—enhancing customer experience, retention, and revenue growth without requiring costly overhauls.

Whether you're managing customer support, retention, onboarding, or commerce, LiveX AI integrates where you need it most—so your team can scale with AI while keeping full control over tools and data.

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What benefits does LiveX AI offer over traditional support methods?

LiveX AI helps B2C and DTC businesses improve customer retention, boost revenue, and reduce support costs—delivering benefits that go far beyond traditional customer support methods.

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Unlike static chatbots or ticketing systems, LiveX AI provides human-like AI agents that can both communicate and take action—resolving issues, preventing churn, and guiding purchasing decisions in real time. By combining empathy, personalization, and automation, LiveX AI turns customer experience into a true growth engine.

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Key Benefits Include:

  • Up to 35% Churn Reduction: Proactively engage at-risk customers to prevent cancellations and lost revenue.
  • Up to 90% Self-Service Resolution: Empower customers to solve issues instantly, reducing human workload and costs.
  • Real-Time Personalization: Tailor every interaction to customer behavior, history, and intent—at scale.
  • Proactive Retention & Growth: Predict churn, recover revenue, and drive repeat purchases through intelligent interventions.
  • Omnichannel Engagement: Reach customers wherever they are—chat, voice, email, search, or QR code—without disruption.
  • Fast Deployment: Go live in days, not months, with no complex engineering required.
  • Actionable Customer Insights: Gain real-time visibility into behavior trends, churn signals, and satisfaction drivers.

Why should I use LiveX AI over other AI solutions?

Most AI solutions on the market are built to deflect customers, not delight them—resulting in frustrating experiences that damage trust, hurt retention, and often push customers to demand a human.

They’re static, limited, and ultimately leave both customers and businesses unsatisfied.

LiveX AI is different.

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We provide human-like AI agents that customers actually want to engage with because the experience is so natural, fast, and helpful.

Our agents don’t just answer questions—they take real action: resolving issues, preventing churn, and guiding customers toward successful outcomes in real time.

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By improving retention by up to 35%, achieving 90%+ self-service rates, and delivering personalized, brand-aligned interactions, LiveX AI transforms customer experience from a cost center into a true growth engine.

With enterprise-grade reliability, security compliance (SOC2, HIPAA, GDPR), and omnichannel support across chat, voice, search, and QR, LiveX is the production-ready AI solution built to scale—and to strengthen customer loyalty at every touchpoint.

How does LiveX AI change how a business can interact with their customers?

LiveX AI gives businesses the modern customer engagement layer they need to meet today’s consumer expectations—before AI-native competitors leave them behind.



Powered by human-like AI agents, LiveX enables businesses to deliver personalized, real-time interactions across every channel—chat, voice, search, and QR—ensuring customers feel supported, valued, and heard.

Instead of relying on outdated support models that frustrate customers or slow down service, LiveX AI automates routine interactions, proactively prevents churn, and provides fast, empathetic assistance that strengthens loyalty.



With the ability to reduce churn by up to 35% and achieve 90%+ self-service resolution, businesses can improve retention, scale without added cost, and create the kind of customer experience that today’s market demands.

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The future of customer interaction is already here—LiveX helps businesses step into it.

How does LiveX AI Customer Support Improve User Engagement?

LiveX AI transforms customer support into a powerful driver of engagement, satisfaction, and loyalty—by delivering instant, human-like assistance across every channel.


Today’s consumers expect fast, effortless experiences. When they don’t get them, frustration grows, loyalty fades, and churn increases. LiveX AI changes that by making support seamless, proactive, and actually enjoyable—keeping customers connected to your brand.

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Key Benefits:

  • Instant, Accurate Answers: Human-like AI agents resolve questions and issues in real time across chat, voice, search, and QR.
  • Effortless, Engaging Experiences: Conversational AI avatars provide natural, brand-aligned support that customers prefer to use.
  • Omnichannel Availability: Help is always within reach—anytime, anywhere, across channels.
  • Higher Satisfaction, Greater Loyalty: Fast, effective support reduces friction, strengthens retention, and boosts long-term customer value.
How does LiveX AI help human / live agents and cut support costs?

LiveX AI empowers customer service teams by combining human-like AI agents with real-time agent assist tools that reduce support costs while driving growth and improving customer retention.



Unlike traditional AI solutions that focus only on deflection, LiveX AI is designed to support both your customers and your live agents—creating a seamless, scalable support experience that strengthens loyalty and revenue over time.

By automating routine tasks like email summaries, internal note creation, and common inquiries, LiveX AI reduces ticket volume, minimizes handle times, and frees your human agents to focus on complex, high-value interactions.



With real-time AI prompts, suggested responses, and natural language understanding, agents resolve issues faster and more confidently—while the system continuously learns and adapts to your business needs.

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Can LiveX AI scale easily and continuously improve?

LiveX AI is built to scale with your business—helping you grow efficiently while continuously improving customer retention, satisfaction, and support outcomes.

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‍Unlike rigid point solutions, LiveX combines human-like AI agents with enterprise-grade flexibility, making it easy to expand across new products, markets, and customer touchpoints without sacrificing quality.As your business evolves, LiveX AI learns and adapts in real time—refining its knowledge, improving responses, and proactively addressing new challenges. Our flexible workflows and seamless integrations ensure that your AI agents stay aligned with your brand, processes, and growth goals at every stage.

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By reducing support costs, increasing automation, and driving customer loyalty, LiveX AI is uniquely positioned to help you scale efficiently—delivering the modern, human-like engagement today’s consumers expect, without the overhead.

What is an AI Assistant and how can it improve my business?

An AI Assistant is an intelligent virtual team member that interacts with customers in a personalized, human-like way—resolving issues, answering questions, and driving engagement in real time.

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‍Unlike traditional bots or static tools, LiveX AI’s human-like AI Agents go beyond deflection to actively improve customer retention, satisfaction, and revenue growth.

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‍By delivering fast, consistent, and empathetic support across chat, voice, email, and search, LiveX AI helps businesses:

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  • Reduce churn and increase loyalty through proactive, high-quality interactions
  • Lower support costs by automating routine tasks and empowering self-service
  • Boost customer satisfaction and lifetime value with personalized, always-on engagement
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With actionable insights and continuous learning, LiveX AI becomes a key driver of both operational efficiency and business growth—helping you meet the expectations of today’s consumers while preparing for tomorrow.