‍Sendbird Alternatives: Best Options for 2025

Written by
John Doe
Published on
January 10, 2025
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Table of Contents

Executive Summary

  • Sendbird Alternatives Overview—Communication platforms offering features similar to or enhanced from Sendbird, with advancements in customization, AI functionality, and integration options.
  • Key Use Cases Across Industries—Utilized in gaming, healthcare, and education for real-time communication, including in-game chat, telemedicine messaging, and virtual classrooms.
  • Pros and Cons—Advantages include customization, advanced features, and cost savings, while drawbacks involve integration complexity and varying support quality.
  • Factors for Choosing Alternatives—Evaluate core requirements, scalability, pricing, integration ease, security, and user experience to find the best fit for business needs.

To select the right Sendbird alternative, businesses should align platform capabilities with their specific requirements and growth plans, focusing on essential features like security, customization, and customer support.

‍What Are Sendbird Alternatives?

Sendbird alternatives are communication platforms that offer features similar to or enhanced to those of Sendbird. These alternatives have evolved significantly since Sendbird's inception in 2013, with key developments including:

  • Advanced customization capabilities: Many Sendbird alternatives now provide extensive options for tailoring the user interface, features, and branding to suit specific business needs. For example, LiveX AI Avatai offers personalized customer engagement and retention through generative AI.
  • Enhanced AI-powered functionality: Sendbird competitors have increasingly leveraged artificial intelligence to streamline customer service, automate tasks, and provide personalized experiences. AI-driven solutions can reduce churn, enhance retention, and improve trial conversions through targeted engagement across various platforms.
  • Expanded integration options: Many alternatives offer seamless integration with a wide range of third-party tools and platforms, making it easier for businesses to incorporate communication features into their existing workflows.

Sendbird alternatives are commonly used in gaming, healthcare, and education industries to facilitate real-time communication between users, customers, and support teams. Some key use cases include:

  • In-game chat and voice communication for multiplayer games
  • Secure messaging and video consultations for telemedicine platforms
  • Virtual classrooms and collaborative learning tools for online education

While Sendbird alternatives offer several advantages, there are also potential drawbacks to consider:

  • Pros:
    • Greater flexibility in customizing the user experience and branding
    • Access to advanced features like AI-powered automation and analytics
    • Potential cost savings compared to Sendbird's pricing plans
  • Cons:
    • The complexity of integration and setup process for some alternatives
    • Potential compatibility issues with existing systems and tools
    • Varying levels of customer support and documentation quality among providers

Ultimately, the choice between Sendbird and its alternatives depends on specific feature requirements, budget constraints, and the level of technical expertise available for implementation. By carefully evaluating the pros and cons of each option, businesses can select the communication platform that best aligns with their needs and goals.

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How to Choose the Right Sendbird Alternative for Your Business

Selecting the ideal Sendbird alternative for your business involves thoroughly evaluating your communication needs and priorities. Consider the following factors when assessing potential options:

  • Identify your core communication requirements: Determine which channels and features are critical for your business, such as video calling, voice chat, or text messaging. Some alternatives may specialize in specific areas, while others offer a more comprehensive suite of tools. For example, if you primarily need customer support functionality, look for platforms with robust ticketing systems and AI-powered automation.
  • Evaluate scalability and flexibility: As your business grows, your communication platform should be able to scale accordingly. Assess each alternative's ability to handle increasing user volumes and data traffic without compromising performance or reliability. Additionally, consider the platform's flexibility regarding customization options and integrations with other tools in your tech stack.
  • Compare pricing models and budget constraints: Sendbird alternatives offer various pricing structures, such as monthly subscriptions, pay-per-use models, or one-time license fees. Evaluate which option best aligns with your budget and usage patterns. Remember that some platforms may offer more advanced features at higher price points, so prioritize the most essential functionalities for your business.
  • Assess ease of integration and migration: Implementing a new communication platform can be complex, especially if you have existing systems and data to migrate. To streamline the integration process, look for alternatives that provide comprehensive documentation, developer resources, and customer support. Consider the technical expertise required for implementation and whether your team has the necessary skills or if you'll need to rely on the provider's support.
  • Prioritize data security and compliance: Security should be a top priority when dealing with sensitive user information and communication data. Evaluate each alternative's security measures, such as encryption protocols, data storage practices, and compliance with regulations like GDPR or HIPAA. Ensure the platform aligns with your industry's specific security requirements to protect users' privacy and maintain trust.
  • Explore user experience and interface design: Your chosen platform's user experience (UX) and interface design can significantly impact user adoption and satisfaction. Assess the intuitiveness and ease of use of each alternative's interface for end-users and administrators. Consider customization options, mobile responsiveness, and accessibility features to ensure a seamless device experience.
  • Evaluate customer support and resources: When issues or questions arise, having access to reliable customer support can make a significant difference. Assess the level of support each alternative provides, including channels like email, phone, or live chat. Additionally, consider the availability of resources such as documentation, tutorials, and community forums to help your team troubleshoot and optimize your implementation.

By carefully evaluating these factors and aligning them with your business goals and requirements, you can make an informed decision when selecting the right Sendbird alternative. Remember that the ideal platform should not only meet your current needs but also have the potential to grow and adapt alongside your business in the long run.

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Key Features to Look for in Sendbird Alternatives

When evaluating Sendbird alternatives, prioritize platforms that offer robust security, customization options, multi-channel support, and excellent customer service. These key features ensure your business can provide secure, tailored communication experiences across various channels while receiving the support needed to troubleshoot any issues.

  • Robust data security: Protecting sensitive user data should be a top priority. Look for alternatives that provide end-to-end encryption, ensuring that messages and user information remain confidential. Platforms that offer granular data control options, such as the ability to set access permissions and manage data retention policies, enable you to maintain compliance with privacy regulations and safeguard user trust.
  • Extensive customization options: Every business has unique branding and user experience requirements. Seek out Sendbird alternatives that allow you to customize your communication interface's look and feel extensively. This includes options to modify colors, fonts, and layouts to align with your brand guidelines. Additionally, consider platforms that offer API and SDK flexibility, enabling you to integrate communication features seamlessly into your existing application.
  • Multi-channel support: In today's digital landscape, users expect to communicate with businesses through their preferred channels. Prioritize alternatives that offer support for multiple channels, such as in-app chat, web-based messaging, email, and social media integration. A unified platform that allows you to manage all customer interactions from a single dashboard streamlines your communication efforts and ensures a consistent experience across touchpoints.
  • Strong customer support and developer resources: Implementing and maintaining a communication platform can present technical challenges. Choose Sendbird alternatives known for their responsive and knowledgeable customer support teams. Look for providers offering multiple support channels, such as email, phone, and live chat, to ensure prompt assistance. Additionally, consider the availability of comprehensive developer resources, including detailed documentation, code samples, and integration guides, to facilitate smooth implementation and troubleshooting.

Other essential features to consider when evaluating Sendbird alternatives include:

  • Scalability: As your user base grows, your communication platform should be able to handle increased traffic and data volumes without compromising performance. Look for alternatives with proven scalability, backed by reliable infrastructure and advanced caching mechanisms.
  • Real-time analytics: Gaining insights into user behavior and communication patterns is crucial for optimizing your strategies. Prioritize platforms that offer real-time analytics and reporting features, allowing you to track key metrics such as engagement rates, response times, and user satisfaction.
  • AI-powered automation: Artificial intelligence can significantly enhance the efficiency and effectiveness of your communication efforts. Consider Sendbird alternatives incorporating AI-powered features, such as chatbots for automated customer support, sentiment analysis for gauging user sentiment, and intelligent routing for directing inquiries to the most appropriate team members.
  • Collaborative tools: Seamless collaboration among team members is essential for delivering exceptional customer experiences. Look for alternatives that offer collaborative features, such as shared inboxes, team assignments, and internal notes, enabling your team to work together efficiently and maintain a unified view of customer interactions.

By prioritizing these key features and carefully evaluating the offerings of various Sendbird alternatives, you can select a platform that aligns with your business requirements, empowers your team to deliver exceptional communication experiences, and supports your long-term growth and success.

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Top Sendbird Alternatives for 2025

In the rapidly evolving communication APIs and platforms landscape, several Sendbird alternatives have emerged as top contenders for businesses seeking robust, customizable solutions. As we look ahead to 2025, these four alternatives stand out for their unique strengths and capabilities:

  • MirrorFly: Unparalleled Customization and Self-Hosting Freedom
    MirrorFly distinguishes itself as a Sendbird alternative by offering 100% customization options, empowering businesses to tailor every aspect of their communication experience. From UI/UX design to feature integration, MirrorFly provides unmatched flexibility to align with brand guidelines and specific use cases.
  • GetStream: Powering Engaging Social Networks and Communities
    GetStream excels as a Sendbird alternative for businesses that build vibrant social networks and online communities. With its comprehensive set of APIs and SDKs, GetStream simplifies the integration of real-time messaging, activity feeds, and user engagement features.
  • Apphitect: Simplifying Development with Low-Code Tools
    Apphitect stands out as a Sendbird alternative by offering a low-code development platform that empowers businesses to quickly create and deploy communication features. Its intuitive drag-and-drop interface and pre-built components allow even non-technical users to rapidly design and customize chat applications.
  • PubNub: Real-Time Data Streaming and Unrivaled Scalability
    PubNub differentiates itself as a Sendbird alternative through its real-time data streaming capabilities and exceptional scalability. Built on a global data stream network, PubNub enables businesses to simultaneously deliver real-time updates, notifications, and interactive experiences across millions of devices.

When evaluating these top Sendbird alternatives for 2025, consider your business requirements, target audience, and development resources. Each alternative offers unique strengths that cater to different use cases and priorities. By aligning your needs with the capabilities of these platforms, you can select the best fit for your business and unlock new opportunities for user engagement and growth.

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LiveX AI: A Forward-Thinking Alternative to Sendbird

LiveX AI offers a cutting-edge approach to real-time communication and customer engagement, making it a strong alternative to traditional platforms like Sendbird. With its focus on AI-driven solutions, LiveX AI enables businesses to deliver personalized, proactive interactions across multiple channels, ensuring seamless and efficient communication.

Key Features of LiveX AI:

  • AI-Powered Chatbots: Automate customer support with intelligent, context-aware responses, reducing response times and enhancing user satisfaction.
  • Multi-Channel Flexibility: Engage users through chat, voice, video, and social media, all from a unified platform.
  • Proactive Engagement: Leverage AI to anticipate customer needs and deliver targeted solutions before issues arise.
  • Customizable Interfaces: Tailor the platform's design and functionality to align with your brand and user experience requirements.
  • Data-Driven Insights: Real-time analytics and reporting empower businesses to optimize communication strategies and improve performance.

With its innovative AI capabilities and scalable architecture, LiveX AI provides a robust, future-ready communication platform that aligns with the evolving needs of modern businesses. Whether you're focused on customer retention, user engagement, or operational efficiency, LiveX AI offers the tools and flexibility to drive meaningful results.

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LiveX AI is the human-like AI agents that help B2C and DTC businesses improve customer retention, drive revenue growth, and reduce support costs. Designed to feel like a seamless extension of your brand, LiveX AI agents engage users across chat, voice, email, and search—resolving issues, boosting conversions, and proactively preventing churn. With AI agents that can improve customer retention by up to 35%, achieve self-service rates of up to 90%, and deliver actionable insights to enhance the customer experience, LiveX empowers businesses to scale efficiently while increasing loyalty and lifetime value across every channel.

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What is an AI Agent, and how does LiveX AI fit this role?

An AI Agent is an intelligent, human-like virtual assistant powered by Generative AI that can both communicate naturally and take action on behalf of customers. Unlike traditional chatbots, AI agents are agentic—they can perform real tasks such as processing cancellations, updating accounts, recovering carts, and guiding purchasing decisions. This creates seamless, proactive experiences that improve customer retention and satisfaction.

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LiveX AI is built to be the best fit for this role.

Our human-like AI agents help B2C and DTC brands improve retention, drive revenue, and reduce support costs by engaging customers across chat, voice, email, and search. By combining empathetic communication with real action, LiveX AI empowers businesses to build loyalty, prevent churn, and grow—without adding headcount.

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Can LiveX AI be used as an AI customer support tool?

Absolutely. LiveX AI provides human-like AI agents that help B2C and DTC businesses improve customer retention, boost revenue, and scale support—turning customer experience into a driver of growth.

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By delivering fast, personalized assistance across chat, voice, search, and QR, LiveX AI resolves issues in real time, reduces friction, and keeps customers engaged.

Unlike traditional AI support tools, LiveX AI goes beyond answering questions—it proactively prevents churn, recovers revenue, and builds loyalty. Businesses using LiveX have achieved up to 35% improvement in retention and 90%+ self-service resolution rates, helping them grow while reducing costs.

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What if I sell through a 3rd party? Can LiveX AI help me?

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With QR codes placed on packaging, inserts, or marketing materials, you can create a direct connection to human-like AI agents that engage customers instantly through chat, voice, or search.

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We integrate with leading systems like Zendesk, Intercom, Shopify, HubSpot, Salesforce, and Google Cloud, allowing your AI agents to work across support, retention, and sales functions. LiveX AI also offers dedicated apps for platforms like Intercom, Shopify, and Google Cloud, making setup fast and effortless.

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For businesses searching for AI agent solutions that work within their current tech stack, LiveX AI is designed to fit right in—enhancing customer experience, retention, and revenue growth without requiring costly overhauls.

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What benefits does LiveX AI offer over traditional support methods?

LiveX AI helps B2C and DTC businesses improve customer retention, boost revenue, and reduce support costs—delivering benefits that go far beyond traditional customer support methods.

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Unlike static chatbots or ticketing systems, LiveX AI provides human-like AI agents that can both communicate and take action—resolving issues, preventing churn, and guiding purchasing decisions in real time. By combining empathy, personalization, and automation, LiveX AI turns customer experience into a true growth engine.

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Key Benefits Include:

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Why should I use LiveX AI over other AI solutions?

Most AI solutions on the market are built to deflect customers, not delight them—resulting in frustrating experiences that damage trust, hurt retention, and often push customers to demand a human.

They’re static, limited, and ultimately leave both customers and businesses unsatisfied.

LiveX AI is different.

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We provide human-like AI agents that customers actually want to engage with because the experience is so natural, fast, and helpful.

Our agents don’t just answer questions—they take real action: resolving issues, preventing churn, and guiding customers toward successful outcomes in real time.

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By improving retention by up to 35%, achieving 90%+ self-service rates, and delivering personalized, brand-aligned interactions, LiveX AI transforms customer experience from a cost center into a true growth engine.

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LiveX AI gives businesses the modern customer engagement layer they need to meet today’s consumer expectations—before AI-native competitors leave them behind.



Powered by human-like AI agents, LiveX enables businesses to deliver personalized, real-time interactions across every channel—chat, voice, search, and QR—ensuring customers feel supported, valued, and heard.

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The future of customer interaction is already here—LiveX helps businesses step into it.

How does LiveX AI Customer Support Improve User Engagement?

LiveX AI transforms customer support into a powerful driver of engagement, satisfaction, and loyalty—by delivering instant, human-like assistance across every channel.


Today’s consumers expect fast, effortless experiences. When they don’t get them, frustration grows, loyalty fades, and churn increases. LiveX AI changes that by making support seamless, proactive, and actually enjoyable—keeping customers connected to your brand.

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Key Benefits:

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How does LiveX AI help human / live agents and cut support costs?

LiveX AI empowers customer service teams by combining human-like AI agents with real-time agent assist tools that reduce support costs while driving growth and improving customer retention.



Unlike traditional AI solutions that focus only on deflection, LiveX AI is designed to support both your customers and your live agents—creating a seamless, scalable support experience that strengthens loyalty and revenue over time.

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Can LiveX AI scale easily and continuously improve?

LiveX AI is built to scale with your business—helping you grow efficiently while continuously improving customer retention, satisfaction, and support outcomes.

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‍Unlike rigid point solutions, LiveX combines human-like AI agents with enterprise-grade flexibility, making it easy to expand across new products, markets, and customer touchpoints without sacrificing quality.As your business evolves, LiveX AI learns and adapts in real time—refining its knowledge, improving responses, and proactively addressing new challenges. Our flexible workflows and seamless integrations ensure that your AI agents stay aligned with your brand, processes, and growth goals at every stage.

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By reducing support costs, increasing automation, and driving customer loyalty, LiveX AI is uniquely positioned to help you scale efficiently—delivering the modern, human-like engagement today’s consumers expect, without the overhead.

What is an AI Assistant and how can it improve my business?

An AI Assistant is an intelligent virtual team member that interacts with customers in a personalized, human-like way—resolving issues, answering questions, and driving engagement in real time.

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‍Unlike traditional bots or static tools, LiveX AI’s human-like AI Agents go beyond deflection to actively improve customer retention, satisfaction, and revenue growth.

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‍By delivering fast, consistent, and empathetic support across chat, voice, email, and search, LiveX AI helps businesses:

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  • Reduce churn and increase loyalty through proactive, high-quality interactions
  • Lower support costs by automating routine tasks and empowering self-service
  • Boost customer satisfaction and lifetime value with personalized, always-on engagement
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With actionable insights and continuous learning, LiveX AI becomes a key driver of both operational efficiency and business growth—helping you meet the expectations of today’s consumers while preparing for tomorrow.