Microsoft Copilot Alternatives: Top Picks for 2025

Written by
John Doe
Published on
January 8, 2025
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Table of Contents

Executive Summary

  • Microsoft Copilot Overview—An AI-powered assistant integrated with Microsoft 365, enhancing document creation, editing, and collaboration through natural language processing for increased productivity.
  • Benefits and User Feedback—Copilot saves time by generating content based on prompts and automating tasks in familiar applications like Word and Excel, with users reporting significant time savings and improved work quality.
  • Reasons to Consider Alternatives—Factors like cost, limited customization, feature needs, and ecosystem compatibility drive users to explore options beyond Microsoft Copilot.
  • Top Alternatives—ZoomInfo Copilot, Cliengo, Relevance AI, and LiveX AI offer varied features like lead generation, advanced analytics, and customer engagement tools to match diverse business needs.

As AI reshapes productivity tools, businesses should evaluate needs, integration capabilities, and support when selecting alternatives to Microsoft Copilot. For enhanced engagement and retention, solutions like LiveX AI provide specialized tools to maximize customer value.

What is Microsoft Copilot?

Microsoft Copilot is an AI-powered assistant that integrates seamlessly with Microsoft 365 applications, revolutionizing how users create, edit, and collaborate on documents, presentations, and spreadsheets. With its advanced natural language processing capabilities, Copilot understands context and provides intelligent suggestions to enhance productivity across various tasks.

One of the key features of Microsoft Copilot is its ability to generate content based on user prompts. Whether you need to write an email, draft a report, or create a presentation, Copilot can provide relevant suggestions and even complete entire sections. This AI-driven assistance saves time and effort, allowing users to focus on high-level tasks and strategic thinking.

Copilot's integration with Microsoft 365 applications is a game-changer for businesses. It works seamlessly with Word, Excel, PowerPoint, Outlook, and Teams, providing real-time suggestions and automating repetitive tasks. For example, in Word, Copilot can help with grammar and style improvements, while Excel can assist with data analysis and formula creation. This deep integration ensures that users can leverage the power of AI within their familiar work environment.

User feedback on Microsoft Copilot has been overwhelmingly positive. Many users appreciate its intuitive interface and the ease of accessing AI-driven assistance. Copilot's natural language processing capabilities make it feel like a true collaborator, understanding the nuances of user requests and providing relevant suggestions. Users have reported significant time savings and improved quality of work thanks to Copilot's intelligent assistance.

Why Seek Alternatives to Microsoft Copilot?

While Microsoft Copilot is a powerful tool, there are several reasons why users might seek alternatives:

  1. Cost considerations: Microsoft Copilot is a paid service, and the pricing model may not suit all businesses or individuals. Some users may prefer more affordable or free alternatives that offer similar AI-driven assistance.
  2. Limited customization: Although Copilot integrates well with Microsoft 365 applications, it may not provide the level of customization that some businesses require. Organizations with specific workflows or unique requirements may find that alternative AI tools offer more flexibility and adaptability.
  3. Feature comparison: While Copilot excels in certain areas, such as content generation and document collaboration, other AI-powered productivity tools may offer additional features or specialize in specific domains. For example, some alternatives may provide more advanced data analysis capabilities or focus on automating particular business processes.
  4. Ecosystem preference: Some users prefer using tools that integrate with their existing software ecosystem. For instance, if a business primarily uses Google Workspace, they may opt for AI assistants that seamlessly integrate with Google applications rather than switching to Microsoft 365.

Top Microsoft Copilot Alternatives for 2025

1. ZoomInfo Copilot

ZoomInfo Copilot is a powerful alternative to Microsoft Copilot, offering similar AI-driven assistance for sales and marketing teams. With its advanced features and user-friendly interface, ZoomInfo Copilot has received high user praise for its performance and customer support.

Key features:

  • Intelligent lead generation and qualification
  • Personalized email and content creation
  • Real-time insights and analytics

2. Cliengo

Cliengo is an affordable Microsoft Copilot alternative that caters to the needs of small and medium businesses. Its pricing model and key functionalities make it an attractive option for organizations looking to enhance customer engagement without breaking the bank.

Key features:

  • AI-powered chatbots for customer support
  • Automated lead qualification and nurturing
  • Integration with popular CRM platforms

3. Relevance AI

Relevance AI stands out for its advanced analytics and insights capabilities. Leveraging AI technology helps businesses make data-driven decisions and optimize their operations. Customers have praised Relevance AI for its exceptional customer support and user satisfaction.

Key features:

  • Predictive analytics and forecasting
  • Natural language processing for unstructured data
  • Customizable dashboards and reports

4. LiveX AI

LiveX AI specializes in customer engagement and retention, offering AI-driven tools to predict churn and deliver personalized customer experiences. It seamlessly integrates with CRM systems, empowering businesses to streamline operations and build stronger customer relationships.

Key features:

  • AI-driven customer insights and personalization
  • Real-time churn detection and intervention with AI ChurnControl
  • Seamless integration with popular CRM platforms for enhanced efficiency

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How to Choose the Best Alternative for Your Needs

When selecting a Microsoft Copilot alternative, consider the following factors:

  1. Assess your business requirements: Identify the tasks and processes you need AI assistance with. Determine whether you require features like content generation, data analysis, or customer support automation.
  2. Evaluate integration capabilities: Consider how well the alternative integrates with your existing software stack. Seamless integration can minimize disruption and ensure a smooth transition.
  3. Take advantage of trial periods: Many AI tools offer free trials or demo versions. Take the opportunity to test multiple options and evaluate their performance in real-world scenarios.
  4. Consider customer support: Look for alternatives that provide reliable customer support and have a track record of addressing user concerns promptly. Responsive support can make a significant difference in your overall experience.

AI’s Role in Shaping the Future of Productivity Tools

As businesses seek alternatives to Microsoft Copilot for a more customized experience, it's essential to recognize that AI is profoundly transforming the productivity software landscape. These tools, whether from Microsoft or alternative providers, have integrated AI to enhance the way we work by:

  • Automating routine tasks: AI automates repetitive tasks, such as scheduling, data entry, and content formatting, allowing users to dedicate more time to strategic decisions and high-level planning.
  • Intelligent decision-making: By analyzing large data sets, AI tools provide actionable insights that inform decision-making and strategy formulation, ensuring smarter business choices.
  • Personalized assistance: AI-powered assistants, like Copilot and its alternatives, adapt to the individual user's needs, offering suggestions and tailored recommendations that fit specific workstyles and preferences.
  • Enhanced collaboration: Through real-time collaboration tools, AI improves teamwork by managing document versions, facilitating co-authoring, and streamlining communication across teams.

Despite these benefits, businesses may still require AI tools beyond productivity enhancements—tools that drive customer engagement, reduce churn, and improve retention over time.

Looking for AI Tools to Boost Engagement and Retention?

Suppose your business is looking for AI solutions that focus not just on content creation, sales, or marketing but also on enhancing user engagement and retention. In that case, LiveX AI offers specialized tools to maximize customer value. LiveX AI integrates personalized, AI-driven support that proactively addresses churn and helps businesses deliver tailored long-term success strategies.

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What is LiveX AI?

LiveX AI is the human-like AI agents that help B2C and DTC businesses improve customer retention, drive revenue growth, and reduce support costs. Designed to feel like a seamless extension of your brand, LiveX AI agents engage users across chat, voice, email, and search—resolving issues, boosting conversions, and proactively preventing churn. With AI agents that can improve customer retention by up to 35%, achieve self-service rates of up to 90%, and deliver actionable insights to enhance the customer experience, LiveX empowers businesses to scale efficiently while increasing loyalty and lifetime value across every channel.

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What is an AI Agent, and how does LiveX AI fit this role?

An AI Agent is an intelligent, human-like virtual assistant powered by Generative AI that can both communicate naturally and take action on behalf of customers. Unlike traditional chatbots, AI agents are agentic—they can perform real tasks such as processing cancellations, updating accounts, recovering carts, and guiding purchasing decisions. This creates seamless, proactive experiences that improve customer retention and satisfaction.

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LiveX AI is built to be the best fit for this role.

Our human-like AI agents help B2C and DTC brands improve retention, drive revenue, and reduce support costs by engaging customers across chat, voice, email, and search. By combining empathetic communication with real action, LiveX AI empowers businesses to build loyalty, prevent churn, and grow—without adding headcount.

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Can LiveX AI be used as an AI customer support tool?

Absolutely. LiveX AI provides human-like AI agents that help B2C and DTC businesses improve customer retention, boost revenue, and scale support—turning customer experience into a driver of growth.

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By delivering fast, personalized assistance across chat, voice, search, and QR, LiveX AI resolves issues in real time, reduces friction, and keeps customers engaged.

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What if I sell through a 3rd party? Can LiveX AI help me?

Absolutely. LiveX AI helps businesses improve customer retention, build loyalty, and drive growth—even when you don’t control the point of sale.

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With QR codes placed on packaging, inserts, or marketing materials, you can create a direct connection to human-like AI agents that engage customers instantly through chat, voice, or search.

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We integrate with leading systems like Zendesk, Intercom, Shopify, HubSpot, Salesforce, and Google Cloud, allowing your AI agents to work across support, retention, and sales functions. LiveX AI also offers dedicated apps for platforms like Intercom, Shopify, and Google Cloud, making setup fast and effortless.

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For businesses searching for AI agent solutions that work within their current tech stack, LiveX AI is designed to fit right in—enhancing customer experience, retention, and revenue growth without requiring costly overhauls.

Whether you're managing customer support, retention, onboarding, or commerce, LiveX AI integrates where you need it most—so your team can scale with AI while keeping full control over tools and data.

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What benefits does LiveX AI offer over traditional support methods?

LiveX AI helps B2C and DTC businesses improve customer retention, boost revenue, and reduce support costs—delivering benefits that go far beyond traditional customer support methods.

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Unlike static chatbots or ticketing systems, LiveX AI provides human-like AI agents that can both communicate and take action—resolving issues, preventing churn, and guiding purchasing decisions in real time. By combining empathy, personalization, and automation, LiveX AI turns customer experience into a true growth engine.

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Key Benefits Include:

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  • Up to 90% Self-Service Resolution: Empower customers to solve issues instantly, reducing human workload and costs.
  • Real-Time Personalization: Tailor every interaction to customer behavior, history, and intent—at scale.
  • Proactive Retention & Growth: Predict churn, recover revenue, and drive repeat purchases through intelligent interventions.
  • Omnichannel Engagement: Reach customers wherever they are—chat, voice, email, search, or QR code—without disruption.
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  • Actionable Customer Insights: Gain real-time visibility into behavior trends, churn signals, and satisfaction drivers.

Why should I use LiveX AI over other AI solutions?

Most AI solutions on the market are built to deflect customers, not delight them—resulting in frustrating experiences that damage trust, hurt retention, and often push customers to demand a human.

They’re static, limited, and ultimately leave both customers and businesses unsatisfied.

LiveX AI is different.

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We provide human-like AI agents that customers actually want to engage with because the experience is so natural, fast, and helpful.

Our agents don’t just answer questions—they take real action: resolving issues, preventing churn, and guiding customers toward successful outcomes in real time.

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By improving retention by up to 35%, achieving 90%+ self-service rates, and delivering personalized, brand-aligned interactions, LiveX AI transforms customer experience from a cost center into a true growth engine.

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How does LiveX AI change how a business can interact with their customers?

LiveX AI gives businesses the modern customer engagement layer they need to meet today’s consumer expectations—before AI-native competitors leave them behind.



Powered by human-like AI agents, LiveX enables businesses to deliver personalized, real-time interactions across every channel—chat, voice, search, and QR—ensuring customers feel supported, valued, and heard.

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With the ability to reduce churn by up to 35% and achieve 90%+ self-service resolution, businesses can improve retention, scale without added cost, and create the kind of customer experience that today’s market demands.

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The future of customer interaction is already here—LiveX helps businesses step into it.

How does LiveX AI Customer Support Improve User Engagement?

LiveX AI transforms customer support into a powerful driver of engagement, satisfaction, and loyalty—by delivering instant, human-like assistance across every channel.


Today’s consumers expect fast, effortless experiences. When they don’t get them, frustration grows, loyalty fades, and churn increases. LiveX AI changes that by making support seamless, proactive, and actually enjoyable—keeping customers connected to your brand.

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Key Benefits:

  • Instant, Accurate Answers: Human-like AI agents resolve questions and issues in real time across chat, voice, search, and QR.
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  • Higher Satisfaction, Greater Loyalty: Fast, effective support reduces friction, strengthens retention, and boosts long-term customer value.
How does LiveX AI help human / live agents and cut support costs?

LiveX AI empowers customer service teams by combining human-like AI agents with real-time agent assist tools that reduce support costs while driving growth and improving customer retention.



Unlike traditional AI solutions that focus only on deflection, LiveX AI is designed to support both your customers and your live agents—creating a seamless, scalable support experience that strengthens loyalty and revenue over time.

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With real-time AI prompts, suggested responses, and natural language understanding, agents resolve issues faster and more confidently—while the system continuously learns and adapts to your business needs.

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Can LiveX AI scale easily and continuously improve?

LiveX AI is built to scale with your business—helping you grow efficiently while continuously improving customer retention, satisfaction, and support outcomes.

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‍Unlike rigid point solutions, LiveX combines human-like AI agents with enterprise-grade flexibility, making it easy to expand across new products, markets, and customer touchpoints without sacrificing quality.As your business evolves, LiveX AI learns and adapts in real time—refining its knowledge, improving responses, and proactively addressing new challenges. Our flexible workflows and seamless integrations ensure that your AI agents stay aligned with your brand, processes, and growth goals at every stage.

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By reducing support costs, increasing automation, and driving customer loyalty, LiveX AI is uniquely positioned to help you scale efficiently—delivering the modern, human-like engagement today’s consumers expect, without the overhead.

What is an AI Assistant and how can it improve my business?

An AI Assistant is an intelligent virtual team member that interacts with customers in a personalized, human-like way—resolving issues, answering questions, and driving engagement in real time.

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‍Unlike traditional bots or static tools, LiveX AI’s human-like AI Agents go beyond deflection to actively improve customer retention, satisfaction, and revenue growth.

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‍By delivering fast, consistent, and empathetic support across chat, voice, email, and search, LiveX AI helps businesses:

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  • Reduce churn and increase loyalty through proactive, high-quality interactions
  • Lower support costs by automating routine tasks and empowering self-service
  • Boost customer satisfaction and lifetime value with personalized, always-on engagement
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With actionable insights and continuous learning, LiveX AI becomes a key driver of both operational efficiency and business growth—helping you meet the expectations of today’s consumers while preparing for tomorrow.